PRIVACY POLICY

Privacy Commitment
At mypleasure.at, we are committed to ensuring that your professional and personal information is protected and used appropriately.

This document details who is responsible for processing your data, the purposes for which your personal information is collected and processed, the legal basis for such processing, how and why we obtain your data, how we use it, your rights, and the measures we have implemented to safeguard your privacy.

By providing us with your personal data and using our websites, we assume that you have read and understood the terms outlined in this privacy policy. International Dreamlove S.A.U. takes responsibility for complying with national and European data protection laws, ensuring that your data is treated lawfully, fairly, and transparently.

SCOPE OF APPLICATION

This policy applies to the following websites:

  • www.mypleasure.at

IMPORTANT CONSIDERATIONS

Who Is Responsible for Data Processing?
According to the General Data Protection Regulation (GDPR):

  • Data Controller: The natural or legal person, public authority, agency, or other body that determines the purposes and means of processing personal data, either alone or jointly with others.

Contact for inquiries or suggestions regarding your personal information:

  • Email:info@mypleasure.at
  • Postal Address:
  • Stefan-Fadinger-Straße 26 4810 Grunben
  • Customer Service Phone: (43) 664 1883498

INFORMATION ABOUT INTERNATIONAL DREAMLOVE S.A.U.

mypleasure.at is a leader in innovation, continuously developing new products in areas such as sexual health technology, fashion, dietary supplements, and sexual culture promotion.

  • Corporate Name: mypleasure.at
  • Registered Address:Stefan-Fadinger-Straße 26 4810 Grunben
  • Email: info@mypleasure.at
  • Phone: (43) 664 1883498  

PURPOSES FOR COLLECTING AND PROCESSING PERSONAL INFORMATION

We collect your personal information to ensure we provide high-quality service and meet your expectations. Below are the specific purposes for which mypleasure.at collects your personal data:

  • Legal compliance, including Law 10/2010 on Anti-Money Laundering and related regulations.
  • Service management, including product purchases, shipments, and returns.
  • Account creation and management, providing a single registration for accessing services.
  • Customer support, handling inquiries, complaints, and suggestions.
  • Surveys and quality studies, helping us improve our products and services.
  • Market research and consumption trend analysis, offering tailored products and services.
  • Commercial communication, sharing news about products, promotions, and personalized offers (subject to prior consent).
  • Security, using CCTV for emergency planning and evacuation at our facilities.
  • Recruitment processes, processing data for personnel selection.

HOW WE COLLECT YOUR INFORMATION

1. Information you provide:
We collect information you provide through:

  • Forms on our websites.
  • Emails, phone calls, or questionnaires.

Examples include:

  • Name, surname, address, ID, date of birth, email, phone number, and payment details.
  • Communication preferences, such as subscriptions to newsletters.

2. Information collected automatically:
We collect limited personal data and anonymous aggregate statistics from all website visitors. This includes:

  • Your device’s IP address.
  • Browser type and operating system.
  • Date and time of access.
  • Referring website and how you interact with our site.

This data is collected through cookies. For more details, see our Cookie Policy.

3. Social media information:
When you interact with us via social media, we may access public information shared on your profile in compliance with each platform’s privacy policies.

4. Mobile applications:
Our apps may collect geolocation data (subject to your prior consent) to show you nearby stores.

LEGAL BASIS FOR DATA PROCESSING

We rely on the following legal grounds to process your data:

  • Contract performance: To manage purchases or services.
  • Legal obligations: Compliance with applicable laws, such as anti-money laundering regulations.
  • Legitimate interest: Enhancing security, preventing fraud, and improving products and services.
  • Consent: Sending personalized commercial offers.

USER RIGHTS

You have the right to:

  1. Access: View the personal data we hold about you.
  2. Rectification: Correct inaccuracies in your data.
  3. Erasure: Request the deletion of data no longer necessary.
  4. Restriction: Limit the processing of your data in specific cases.
  5. Data Portability: Receive your data in a structured format and transfer it to another controller.
  6. Objection: Oppose the processing of your data for specific purposes.

HOW TO EXERCISE YOUR RIGHTS

To exercise your rights, send a request with the following information:

  • Full name.
  • A copy of your ID or equivalent identification document.
  • Details about the specific right you wish to exercise.

Contact methods:

  • Postal Address:Stefan-Fadinger-Straße 26 4810 Grunben
  • Email: info@mypleasure.at
  • Customer Service Phone: (43) 664 1883498

If you are unsatisfied with our response, you have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

SECURITY MEASURES

We implement appropriate technical and organizational measures, including:

  • SSL encryption for secure online transactions.
  • Access controls to manage and restrict data handling.
  • Employee training on data protection best practices.

Last updated: July 2024
mypleasure– All rights reserved.